fortune game Privacy Policy

1. What Data We Collect

When you register and use fortune game, we collect the following types of information to operate your account, process transactions, and improve the platform:

• Account information: Your full name, date of birth, email address, username, and password (stored encrypted). This is required to create and maintain your account.
• Identity and verification data: Government-issued ID details when identity verification is required for withdrawals or account security checks.
• Payment information: Deposit and withdrawal transaction records in Philippine Peso (PHP), payment method details (excluding full card numbers, which are handled by payment processors), and transaction timestamps.
• Device and browser data: Your IP address, browser type, operating system, device model, and screen resolution collected automatically when you access the platform.
• Usage data: Pages visited, session duration, features accessed, bets placed, and game activity — used to understand how players interact with the platform and to detect unusual behaviour.
• Cookies and tracking data: Session cookies and analytics identifiers. See Section 3 for details.

We collect only the information necessary to operate the platform safely, process PHP transactions, verify your identity, and deliver customer support.

2. How We Use Your Information

fortune game uses the personal data we collect for the following purposes:

• Account management: To create, maintain, and secure your player account, including verifying your identity and age eligibility.
• Transaction processing: To handle deposits, withdrawals, and all financial activity in Philippine Peso accurately and securely.
• Platform operation: To deliver the sportsbook, slot online, and live casino experience, and to ensure games and features function correctly.
• Fraud prevention and security: To detect and investigate suspicious activity, protect against unauthorised access, and comply with anti-money laundering obligations applicable in the Philippines.
• Customer support: To respond to your enquiries, resolve disputes, and communicate important account updates.
• Legal compliance: To meet our obligations under applicable Philippine law, including reporting requirements and cooperation with regulatory authorities when required.
• Platform improvement: Aggregated and anonymised usage data may be analysed to improve navigation, fix issues, and develop new features.

We do not use your personal data for external marketing campaigns or sell it to third-party advertisers.

3. Cookies and Tracking Technologies

fortune game uses cookies and similar technologies to keep your session active, remember your preferences, and monitor platform performance. The types of cookies we use include:

• Session cookies: Temporary cookies that expire when you close your browser. They are essential for keeping you logged in during your visit.
• Functional cookies: Store settings such as language preference and layout choices so you do not need to reconfigure them on each visit.
• Analytics cookies: Collect anonymised data about which pages are visited most frequently and how users navigate the platform. This data is used internally to improve the experience.

You can manage or disable cookies through your browser settings. However, disabling essential session cookies will prevent you from logging in and using the platform normally. Blocking analytics cookies does not affect your ability to use fortune game.

4. Data Storage, Security, and Third-Party Sharing

Storage: Your personal data is stored on secure servers. We retain account information for as long as your account is active and for a period thereafter as required by applicable law or our internal compliance obligations. Transaction records in PHP are retained in accordance with standard financial record-keeping requirements.

Security: fortune game applies industry-standard security measures to protect your data, including encrypted connections (HTTPS), hashed password storage, and access controls that limit who within our organisation can view personal data. Despite these measures, no online platform can guarantee absolute security, and you should use a strong password and keep your login credentials private.

Third-party sharing: We do not sell your personal information to third parties. We may share limited data with trusted service providers who assist with platform operations — for example, payment processors who handle PHP transactions, identity verification services, and fraud detection providers. These third parties are contractually required to handle your data securely and only for the purpose we specify. We may also disclose information to law enforcement or regulatory authorities if required by Philippine law.

5. Your Rights and Minor Protection

Your data rights: As a registered player on fortune game, you have the right to:

• Access: Request a summary of the personal data we hold about you.
• Correction: Ask us to correct inaccurate or outdated information in your account.
• Deletion: Request deletion of your personal data, subject to our legal retention obligations. Note that data related to financial transactions may need to be retained for a defined period even after account closure.
• Portability: In certain circumstances, request a copy of your data in a common format.
• Objection: Object to specific processing activities where you have grounds to do so.

To exercise any of these rights, contact our support team at [email protected] with your registered email address and the details of your request. We will respond within a reasonable timeframe.

Minor protection: fortune game is strictly for players aged 21 years and above. We do not knowingly collect personal data from persons under the age of 21. If we discover that a minor has registered an account, we will close the account and delete any associated personal data promptly. Parents or guardians who believe a minor has accessed the platform should contact us immediately at [email protected].

6. Policy Updates and How to Contact Us

Policy updates: fortune game may update this Privacy Policy from time to time to reflect changes in our practices, platform features, or applicable Philippine law. When we make significant changes, we will post a notice on the platform or send a notification to your registered email address. The date of the most recent update is shown at the top of this page. Continued use of the platform after an update has been communicated constitutes your acceptance of the revised Privacy Policy.

Contact us: If you have any questions about this Privacy Policy, want to exercise your data rights, or need to report a privacy concern, please contact our support team:

• Email: [email protected]
• Live chat: Available 24/7 on the fortune game platform

You can also find answers to common questions in the FAQ section, or review the Terms and Conditions for information about account rules and user obligations.